POLICY

WE SHIP WORLDWIDE!

We offer FREE SHIPPING within Mexico on orders of $50.00 or more. Orders shipped within Mexico will be delivered in between 14-18 business days.

By default, all packages will be shipped via Mexican Post Regular Parcel. Once your order has been shipped, you will receive an email with a Mexican Post tracking number so that you can track the progress of your shipment. If you would prefer that an item be sent by another method of transportation (i.e. FedEx), please contact us prior to placing your order so that we can accommodate your request and charge accordingly for your special shipping needs.

All orders will be processed and shipped within 15 Days or less, of purchase from Monday to Friday, excluding Mexican national holidays. We know you want your package ASAP and we will do everything we can to ensure that it reaches your doorstep as quickly as possible. Please be aware of the fact that delivery times may vary due to circumstances beyond our control. We are not responsible for lost, stolen, damaged or delayed packages once a package has been passed over to a third-party delivery system (i.e. Mexican Post, FedEx, etc). Please note that we are unable to ship to PO boxes or APO/FPO addresses.

How Works Ems Priority Shipment?

Zone A North America and Latin America
Zone B Europe
Zone C Asia, Oceania, and Middle Eastern

By default, all packages will be shipped via Mexican Post Parcel
Once your order has been shipped, you will receive an email with a Mexican Post tracking number so that you can track the progress of your shipment. 

Please check the shipping policy 

A. 7 Labor Days
B. 10 Labor Days
C. 14 Labor Days

All Returns, Cancellations, Refunds, or Exchanges:

We will not process returns, cancellations, refunds, or exchanges for the following:

-“White marks” on our all over print products.

-Products that have been worn, emit an odor, and/or are not in their original condition.

-Product(s) that were shipped to a not-current address provided by you.

-Orders which have been delivered for longer than a 5-day period.

-Any items(s) returned that have not been approved by our team in advance.

Returns

Please read the following blanket policy: Our policy lasts 5 days. If 5 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy is to reject any return that we deem as used (yes, this includes you wearing it to a festival or any event and shipping it back to us).

-Items that are deemed as used will be shipped back to you at your expense

Please read the blanket policy above. To complete your return, we require a receipt or proof of purchase.  

There are certain situations where only partial refunds are granted. This may include but is not limited to: any item not in its original condition, and items that are damaged or missing parts for reasons not due to our error.

Refunds:

Please read the blanket policy above. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within thirty days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at apparelkinfo@gmail.com

Returns / Exchanges:

Please read the blanket policy above. We only replace items if they are defective, damaged, or where you have received a size or item different from what was ordered.  If you need to exchange it for the same item, send us an email at apparelkinfo@gmail.com; once your exchange request has been approved, you will need to send your ship your item(s) to us at: Att: Apparel K Zacatecas 24 interior 702 colonia roma, cuauhtemoc cdmx.


Discount Sale items:

Discount Sale items cannot be refunded, returned, exchanged or cancelled.

Shipping:

To return your product, you should mail your product to: Att: Apparel K Zacatecas 24 interior 702 colonia roma, cuauhtemoc cdmx


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on when we receive your product at our facility, where you live, and the shipping and delivery time of your replacement item may vary.

We are not responsible for international taxes or customs fees

We require all items that are being shipped back to us to have a trackable shipping service or the purchase of shipping insurance. Please email this information to: apparelkinfo@gmail.com


 We do not guarantee that we will receive your returned item.

How do I track my package online?

Upon shipment, you will receive a confirmation e-mail with your tracking number. (apparelkinfo@gmail.com)

You can also track your order http://www.track-trace.com/post

Once your order has shipped from our storage, please directly contact your courier with any 
inquiries about the status of your package

 

Service Delays

Apparel K is not responsible for unexpected shipping delays, the time of delivery on international parcels it's per less 15 days in North America and 18 days on Europe and 20 days on Asia, caused by circumstances such as severe weather or natural disasters. Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please contact your courier with any inquiries about the status of your package.
If you have any questions about your order, please email 
apparelkinfo@gmail.com Monday-Saturday 11AM-6PM EST.



Failed Deliveries & Returned Packages

In the case that the courier is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery or otherwise, Apparel K is not responsible for payment of return shipping costs levied by the courier. Similarly, Apparel K is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

Any question please send us an email apparelkinfo@gmail.com

 

PRIVACY STATEMENT


SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?



When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.



SECTION 2 - CONSENT



How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.



How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@shopify.com or mailing us at: Shopify 126 York Street, Suite 200 Ottawa Ontario Canada K1N 5T5


SECTION 3 - DISCLOSURE



We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.



SECTION 4 - SHOPIFY



Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.



Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.



SECTION 5 - THIRD-PARTY SERVICES



In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.



Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY



To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.



SECTION 7 - COOKIES



Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.





SECTION 8 - AGE OF CONSENT



By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.



SECTION 9 - CHANGES TO THIS PRIVACY POLICY



We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.



QUESTIONS AND CONTACT INFORMATION



If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@shopify.com or by mail at Shopify

[Re: Privacy Compliance Officer]

[126 York Street, Suite 200 Ottawa Ontario Canada K1N 5T5]